Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to your use of the AirServiceOnline website and clarifies how refunds and cancellations work in relation to the informational and referral nature of our service. It does not, and cannot, override or replace the refund and cancellation policy of any airline, hotel, travel agency or other provider you transact with.

2. What AirServiceOnline Provides Free of Charge

Access to our articles, guides and general travel information is free of charge. Because we do not charge readers for accessing our content, there is nothing to refund in connection with reading our website. If you subscribed to a free newsletter, you may unsubscribe at any time at no cost and no refund is applicable, since no payment was made to us.

3. Third-Party Travel Services Are Not Sold by Us

AirServiceOnline does not operate flights, own or manage hotels, or process payments for travel bookings. Our guides may mention, describe or link to airlines, accommodation providers, and affiliate travel partners so that readers can research or complete a booking directly with those third parties. Any payment you make for a flight, hotel room, transfer, insurance product or other travel service is made directly to that third party, using their own payment systems and under their own terms.

4. Flight Bookings

If you book a flight through an airline or a travel partner referenced on our site, that booking is governed entirely by the fare rules, conditions of carriage, and cancellation policy of the airline or booking platform you used. Refund eligibility, change fees, fare differences and cancellation windows are determined by that airline or platform, not by AirServiceOnline. We have no ability to approve, process or issue a refund for a flight booking.

5. Accommodation Bookings

The same principle applies to hotel or accommodation bookings made through links on our site. Cancellation deadlines, refundable or non-refundable rate types, and any penalties for late cancellation or no-show are set by the accommodation provider or the booking platform facilitating the reservation. Please review the cancellation terms shown at the time of booking, since these vary widely by property and rate type.

6. Affiliate and Partner Transactions

Where AirServiceOnline earns an affiliate commission on a booking made through one of our links, that commission arrangement is between AirServiceOnline and the partner, and has no bearing on the price you pay or the refund terms that apply to your booking. Using an affiliate link does not create any contractual relationship between you and AirServiceOnline for the underlying travel service.

7. Who Handles Your Cancellation Request

To cancel or amend a booking, you must contact the airline, hotel, or travel platform where the booking was made, using the confirmation email, account, or customer service channel they provided to you at the time of booking. AirServiceOnline does not have access to your booking records, payment details, or reservation systems of third-party providers, and cannot cancel, amend or refund a booking on your behalf.

8. Airline Cancellation and Refund Policies

Airline refund eligibility generally depends on the fare type purchased (refundable versus non-refundable), the reason for cancellation, and whether the airline itself cancelled or significantly changed the flight. Many airlines also offer travel credits instead of cash refunds for voluntary changes. We encourage readers to check the specific conditions of carriage for their airline and fare class before booking.

9. Accommodation Partner Policies

Accommodation providers and booking platforms typically display their cancellation policy on the booking page before payment is completed. Common categories include fully refundable rates, partially refundable rates with a cutoff date, and non-refundable rates offered at a discount. Always confirm the applicable category before completing your reservation.

10. How to Request Help

If you are unsure which provider to contact, or you believe an AirServiceOnline article contains outdated or inaccurate information that affected your understanding of a booking, you are welcome to contact us and we will do our best to point you toward relevant general information. However, we cannot intervene in, mediate, or guarantee the outcome of a refund dispute between you and a third-party provider.

11. Typical Processing Times

When a refund is approved by an airline, hotel or platform, processing times are determined entirely by that provider and by your payment method's own processing timelines, and can commonly range from a few business days to several weeks. AirServiceOnline has no visibility into, or control over, these timelines, and cannot expedite a third party's refund process.

12. Situations That Are Typically Non-Refundable

• Non-refundable fares or rates selected at the time of booking
• No-shows, where a traveller does not check in or arrive as scheduled
• Cancellations made after a provider's cancellation deadline has passed
• Ancillary fees such as seat selection, baggage fees or booking fees charged by the provider
• Situations where the traveller was unable to travel due to missing or invalid documentation

These categories are illustrative only. The specific rules that apply to your booking are set exclusively by the provider you booked with.

13. Chargebacks and Payment Disputes

Because AirServiceOnline does not process payments for flights, accommodation, or other travel services, any chargeback or payment dispute relating to such a purchase should be raised with the payment provider used at checkout, referencing the merchant that actually charged you (typically the airline, hotel, or booking platform). We are not the merchant of record for third-party travel transactions and cannot process a chargeback on those transactions.

14. What AirServiceOnline Can and Cannot Do

To summarize plainly: AirServiceOnline can correct factual errors in our own articles, respond to general questions, and unsubscribe you from our free newsletter at your request. AirServiceOnline cannot cancel a flight or hotel booking, issue a monetary refund for a third-party purchase, override an airline's or hotel's cancellation policy, or guarantee the outcome of any refund request you submit to a third-party provider.

15. Contact Procedure

For questions about this policy, or for general guidance on where to direct a refund request, you may contact us at:

• AirServiceOnline LLC
• 1665 State Hill Rd Ste 470, Wyomissing, PA 19610, United States
• Phone: +1 610-743-2093
• Website: https://airserviceonline.com/

Please have your booking confirmation details from the relevant airline, hotel, or partner ready, as we may need to direct you to their customer service channel to resolve your request.